Total Quality Management (TQM) Essay
The combination of technical expertise with business knowledge is the perfect recipe that enables companies to improve their performance when it comes to organizational matters Total Quality Management (TQM) Essay
The strategic portion of any management process involves the process of creating reliable methods that can develop efficient and superior relationships between a firm and its subsequent partners. This makes Total Quality Management or TQM a vital concept and tool that is essential for maintaining prosperity and success. This paper is a brief essay that discusses the role played by Total Quality Management in organizations and the challenges that can be faced in certain occasions.
Task for the Essay
Identify the challenges that you believe you would face if you attempted to apply TQM/SQ type techniques to the delivery of a specific service in your own organization or a public service agency with which you are familiar with. Total Quality Management (TQM) Essay
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Body of the Essay
The strategy and approach that is used to achieve long term success for the company is what constitutes to Total Quality Management. The efforts of the latter strives to ensure that business and companies can be able to meet and satisfy the needs and requirements of customers. (Connor, 1997). At the same time, TQM is a tool that holds a lot of importance when it comes to making sure that all the members of staff in an organization all actively involved in the main activities of the company (Marson, 1993). The performance measures that are likely to be included in TQM include processes such as the reliability of a product, the process of service delivery, company profile as well as the profitability of a product or service. Total Quality Management (TQM) Essay
It is also through Total Quality Management that the continued process of ensuring that all the staff members of a given organization are actively involved in all the internal affairs (Narasimhan and Schoenherr, 2012). This can be quite a challenging process as employees within most organization differ in terms of effectiveness, level of motivation and even enthusiasm (Powell, 1995). Therefore, it becomes difficult to achieve equal growth when some staff members are slacking on the job. What?s more, the application of TQM can be tedious and tricky when it comes to making sure that each member plays their own role in the establishment of quality for the products and services that they offer (Stymme. 1995).
It should be noted that a Total Quality Management program that is effective is guaranteed of having goods and services that are of superior quality and can compete favorably within the saturated market (Powell, 1995). Total Quality Management (TQM) Essay Hence, a complicated situation is bound to arise when a firm decides to embrace innovative strategies in order to rebrand itself. The relationship between innovation and Total Quality Management is where new ideas are applied to improve the quality of products and the performance of the organization (Stymme. 1995).
This means that managers in virtually all institutions should make it their mission to have an in-depth understanding of TQM and its principles so that they can be better placed when it comes to generating ideas that are both creative and innovative. Conclusively, TQM is a vital tool and a critical part of organizational success but at the same time its implementation can be quite tasking when it comes to delivery of services within a public agency.
References
Connor, P.E. (1997) Total Quality Management. A selective commentary on is human dimensions. Public administration review, 17. 30-41. Total Quality Management (TQM) Essay
Marson, B.(1993). Building customer focused organizations in British Columbia. Public administration quarterly, 17. 30-41.
Narasimhan, R, & Schoenherr, T 2012, ?The effects of integrated supply management practices and environmental management practices on relative competitive quality advantage?, International Journal Of Production Research, 50, 4, pp. 185-201, Business Source Complete.
Powell, TC. (1995). Total Quality Management as a competitive advantage. A review and empirical study. Strategic management journal. 16. 15-37.
Stymme. B. (1995). Fast food fast talk. Service work and the routinization of everyday life. Organizational studies. 16. 348.
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Total Quality Management (TQM) Essay
